At Honour Clothing Shop, we believe your bold fashion expression should be matched by confidence in your purchases. Our premium latex, leather, and fashion creations are designed for those who dare to stand out, and we’re committed to ensuring your shopping experience is as exceptional as our products.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Methods & Timeframes
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after dispatch | DHL or FedEx |
| Free Shipping | Free (orders over $50) | 15-25 business days after dispatch | EMS |
Note: We ship worldwide, excluding some Asian countries and remote areas. International customers are responsible for any customs duties, taxes, or import fees.
Returns & Exchanges Policy
We stand behind the quality of our premium latex, leather, and fashion creations. If you’re not completely satisfied with your purchase, we’re here to help with a straightforward returns and exchanges process.
Return & Exchange Timeframe
We accept returns and exchanges for eligible items within 15 days of the delivery date.
Non-Returnable Items
To ensure hygiene and quality standards, the following items cannot be returned or exchanged:
- Intimate Apparel: Bras, Basques, and Bodies (for hygiene reasons)
- Custom-made Items: Handmade In The UK products and custom-fitted pieces
- Opened Latex Care Products: Once opened, latex care products cannot be returned
- Sale Items: Products purchased during clearance or special sales
Important: All latex items must be returned in their original protective packaging and must not show any signs of wear or try-on.
How to Initiate a Return or Exchange
Step 1: Contact Us
Email us at [email protected] within 15 days of receiving your order with your return/exchange request.
Step 2: Provide Details
Include your order number, the item(s) you wish to return/exchange, and the reason for return.
Step 3: Receive Authorization
We will email you a Return Authorization Number and shipping instructions.
Step 4: Pack Your Items
Carefully pack the items in their original packaging with all tags attached.
Step 5: Ship Your Return
Send the package to our returns address provided in your authorization email.
Return Shipping & Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Return Address:
Honour Clothing Shop
15267 Hesperian Boulevard
San Leandro, CA 94578
United States
Refund Processing
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refund Timeline:
- Processing time: 3-5 business days after we receive your return
- Refund method: Refunds will be issued to your original payment method
- Bank processing: Additional 5-10 business days for the refund to appear in your account, depending on your financial institution
Note: Shipping costs are non-refundable. For exchanges, we will ship the new item once we receive your return, using the same shipping method as your original order.
Exchange Process
Exchanges are subject to product availability. If you need a different size or color, please indicate your preference in your return request. We will process your exchange once we receive your returned item.
- For exchanges to a higher-priced item, you will be charged the difference plus any additional shipping costs.
- For exchanges to a lower-priced item, we will refund the difference.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damaged area and your order number. We will arrange for a replacement or refund and provide a prepaid shipping label for returns of defective items.
Questions?
If you have any questions about our shipping, returns and exchanges policy, please don’t hesitate to contact us:
Email: [email protected]
Address: Honour Clothing Shop, 15267 Hesperian Boulevard, San Leandro, CA 94578, United States
We’re committed to ensuring your bold fashion journey is as confident and satisfying as possible!